Virtual Booth

In many higher education institutions, the management of grievances which ranging from student feedback to formal complaint. This could be lead suffers from inefficiencies due to manual handling, lack of centralized tracking, and delayed resolution. These challenges can result in dissatisfaction, a lack of accountability, and diminished trust in institutional processes. To address these issues, this project presents the Grievance Management System, an AI-powered e-ticketing platform developed to enhance transparency, responsiveness, and efficiency in grievance handling. The system integrates Artificial Intelligence (AI) to automatically categorize grievances based on their content, allowing for faster and more accurate assignment to the relevant department. This reduces administrative burden and improves response times. Furthermore, the platform incorporates a real-time tracking feature that enables users to monitor the status of their submissions, receive timely updates, and trace the resolution progress. This fosters a sense of involvement and assurance that their concerns are being addressed. By automating the submission, classification, and follow-up processes, the Grievance Management System promotes a culture of accountability and continuous improvement within the university setting. The project contributes toward creating a more transparent and student-centered environment, ultimately supporting institutional goals for service excellence and stakeholder satisfaction.